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KB-1403 Rescheduling Cloud Installation Upgrades

The Cloud Installations site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

It is important to keep in mind that as per Appian's Support Policy for prior versions, Appian Cloud customers must stay current on Appian software. Appian Cloud supports the latest two releases - the current release and one prior. This means all upgrades must be completed within approximately 90 days of a release becoming generally available.

On each individual installation page, if an upgrade has been scheduled for it, users will see the upgrades tab on that page. Dates and times of upgrades are displayed in the timezone specified in the user’s profile in Appian Forum.

For installations for which an upgrade to Appian’s latest release hasn’t been scheduled, the upgrades tab is not displayed.

In the upgrades tab, users are able to reschedule the time of the upgrade.

 If the date and time displayed are acceptable, there’s no further action required. Users who would like to reschedule the time of the upgrade may do so by clicking the ‘Reschedule’ button.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

Affected Versions

This article applies to Appian Cloud.

Last Reviewed: January 2017