DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with a security setting that has "Font Download" set to "Disabled".

Cause

The icons will not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

Modify the "Font Download" setting in IE by directing IE "Settings" > "Internet Options" > "Security" > "Custom Level" > "Font Download".

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: Month YYYY