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DRAFT KB-XXXX "An error occurred while retrieving the report" in Task per Process Model

Symptoms

When looking at the Task per Process Model, the following error appears:

Cause

This issue occurs when the data in the Execution and Analytics engines get out of synchronization and need to be synchronized again.

Action

Reset the Analytics Engines solves this issue. Refer to this article for more details.

Affected Versions

This article applies to all versions of Appian.