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The task ID shown in a task escalation e-mail does not match the task ID of the task the escalation is referring to.
The Appian engines are returning an erroneous ID when queried for the Task ID. A request to return the correct ID for this query has been logged to the Appian product team as AN-35324.
The correct ID can be retrieved by using the Get Process Task ID Shared Component.
This article applies to all versions of Appian.
Last Reviewed: April 2018