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KB-1556 Appian Health Check fails with a 401 unauthorized error

Symptoms

While running the Health Check application, the Health Check fails to connect to Appian Forum with the following error, even though the same credentials have worked successfully in the past:

Title: HTTP error connecting to https://forum.appian.com/suite/plugins/servlet/stateless/healthcheck/1.0/requestanalysis?is_production=true&is_cloud=true&start_date=&end_date=, Message: HTTP/1.1 401 Unauthorized, Details:

Cause

The password for the Health Check service account has expired. Service account passwords expire every 365 days and need to be reset.

Action

  1. Navigate to https://forum.appian.com/suite/portal/login.jsp
  2. Attempt to login with your Health Check service account credentials.
  3. Fill out the "Change Password" form to update the account's password
  4. Update the password in the Third-Party Credentials page in the Appian Administration Console for all of your affected sites

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2018