DRAFT KB-XXXX How to retrieve the Default Community

Symptoms

Tempo page is not rendering properly:

When trying to access to legacy designer, this error can appear:

Cause

This can happen when the Default Community have been deleted.

Action

Check if the Default Community exists:

1. Go to Runtime Data
2. Click on Documents
3. Check if the Default Community is present. This two subfolders should also be present: System Knowledge Center and Temporary Documents Knowledge Center

If it is not present, here is how to retrieve the Default Community:

1. Export it from another environment in an application
2. Import it to the impacted environment

This community has a reserved UUID which means that importing it will restore it.

Affected Versions

This article applies to Appian 17.4 and later.