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DRAFT KB-XXXX "The handle is invalid" error thrown in application server log

Symptoms

The application server logs show the following error:

The handle is invalid

Cause

Another program on the server is trying to use or make changes to the file specified in the error. Examples of such applications that would do this include (but are not limited to) backup software, antivirus software, and IDS.

Action

Disable any application attempting to use or make changes to the files (or simply remove the files from the scope of those applications).

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: May 2018