You are currently reviewing an older revision of this page.
Sending an email to a process in Appian Cloud fails. The total size of the email is less than the 25 MB limit for Appian Cloud.
This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the original or raw file size. The MIME standard converts binary into 7-bit ASCII using base64 encoding, which adds about 33% overhead.
Try compressing the attachment or use a file share system instead.
This article applies to all versions of Appian Cloud.
Last Reviewed: July 2018