DRAFT KB-XXXX Data server fails to start due to 5000 milliseconds timeout

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The data server fails to start, throwing the following error in the wd-5400 log:

ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549) at com.appian.data.server.Watchdog.heal(Watchdog.java:263) at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208) at com.appian.data.server.Watchdog.startup(Watchdog.java:135) at com.appian.data.server.Watchdog.main(Watchdog.java:687) Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs] at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079) at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042) at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860) at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

This issue has been addressed via AN-109156 in the following hotfixes/versions:

Appian 18.1 Hotfix E
Appian 18.2 Hotfix B
Appian 18.3

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Affected Versions

This article applies to Appian 18.1 and later.

Last Reviewed: July 2018