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DRAFT KB-XXXX File upload to Appian gets stuck with Apache web server

Symptoms

When a user is uploading a file to Appian via an Apache web server, the file upload gets stuck with the message "Waiting" in the progress bar. For example in the Import application as seen below:

Cause

The Apache web server contains a value that is limiting the file upload size. For more information see Apache documentation

Action

Increase the LimitRequestBody to a value that will satisfy the file requirements. This directive can be added to the .htaccess or httpd.conf file. Setting this value to 0 removes any file size restriction:

 LimitRequestBody 0

Affected Versions

  • This article applies to all versions of Appian.

Last Reviewed: November 2018