You are currently reviewing an older revision of this page.

KB-XXXX How to enable and extract diagnostic logging in Appian for Mobile Devices

Purpose

In some situations, Appian Technical Support may request diagnostic logging output from your iOS or Android device to troubleshoot an issue with the Appian for Mobile Devices application. This article details the steps required to enable and extract the log so that it can be shared with Appian Technical Support.

Instructions

iOS

  1. In Settings, locate the settings for the Appian application.
  2. Enable the "Show Diagnostics" option.
  3. Open the Appian for Mobile Devices application.
  4. Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
  5. Open the Diagnostic Log from the application settings.
  6. Copy the output and e-mail it to an account accessible via a computer.
  7. Save the output into a text file.
  8. Upload the log output to the support case where it was requested.

Android

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application on iOS and Android.

Last Reviewed: October 2018