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DRAFT KB-XXXX Processes fail to archive with no relevant error in application server logs

Symptoms

All the process instances fail to archive and following error is found in db_PX_DATE_TIME.log file:

2018-12-15 19:45:08 [PX101] {pe615.kdb ,23484904} (Default) WARN .workq "An exception has occurred. This action will be retried until it succeeds or the maximum retry period is reached. Work item 358, Archive [Process id=-1609403044]"

No relevant information is printed in application server logs. Appian OOTB archiveprocess.bat|sh scripts fails to archive with a success message on the console.

Cause

This issue occurs if the user who is running application server does not have write permission in <APPIAN_HOME>\server\archived-process directory. 

Action

Ensure that the same user is starting the application service and engines or ensure that the application server has permission to write in <APPIAN_HOME>\server\archived-process directory. 

Affected Versions

This article applies to all versions of Appian

Last Reviewed: January 2019