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KB-XXXX "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Symptoms

When attempting to launch processes from offline enabled interfaces (both iOS and Android) and Record dashboards (iOS only) using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

Cause

Appian recognizes that a!startProcessLink is incompatible with offline-enabled interfaces. We are working on updating the product documentation to reflect this.

The issue on record dashboards has been reported to the Appian Product Team as IOS-7268.

Action

If the issue is occurring on an offline-enabled form that does not need offline capability, disable offline mode by opening the Interface Properties dialog in the interface object, unticking the Make Available Offline checkbox, and saving the interface.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.