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KB-1867 "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

  1. Launching processes from offline-enabled interfaces (both iOS and Android)
  2. Launching processes from Record dashboards (iOS only)

Cause

  1. The a!startProcessLink function is not compatible with offline-enabled interfaces.
  2. The issue regarding Record dashboards using iOS has been reported to the Appian Product Team. The reference number for this issue is IOS-7268.

Action

If the issue is occurring on an offline-enabled form that does not require offline capability, disable offline mode by opening the Interface Properties dialog in the interface object, unticking the Make Available Offline checkbox, and saving the interface.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Last Reviewed: February 2019