DRAFT KB-XXXX Tomcat start-appserver script does not start tomcat on Windows Environments

Symptoms

Appian services start successfully, but when running the start-appserver.bat script tomcat does not start and tomcat-stdOut.log file is not generated.

Tomcat will display no running instances when attempting to run stop-appserver.bat.

Cause

 This has been addressed in AN-127905 and will be addressed in the next hotfix.

Workaround

1. Run <APPIAN_HOME>\tomcat\apache-tomcat\bin\stop-appserver.bat
2. Follow the directions in this documentation to set the JAVA_HOME: <APPIAN_HOME>\java, JRE_HOME: <APPIAN_HOME>\java\jre, CATALINA_HOME: <APPIAN_HOME>\tomcat\apache-tomcat, and add %CATALINA_HOME%\lib to path variables.
3. Run <APPIAN_HOME>\tomcat\apache-tomcat\bin\start-appserver.bat
4. Run <APPIAN_HOME>\tomcat\apache-tomcat\bin\startup.bat
5. Tomcat will start, but there will not be an auto-generated tomcat-stdOut.log file.

Affected Versions

This article applies to Appian 19.1 before 19.1.31.0 for Windows environments.

Last Reviewed: 02/2019