DRAFT KB-XXXX Health check fails to run with 404 Error

Symptoms

Appian Health Check fails to run and returns a HTTP 404 error.

The following error is seen in the application server log:

ERROR com.appian.integration.httpclient.smartnode.HttpSmartNode - ConnectorRuntimeException [title=HTTP error connecting to https://forum.appian.com/suite/plugins/servlet/stateless/healthcheck/1.0/downloadreport?request_id=<ID>, com.appian.integration.core.exception.ConnectorRuntimeException: HTTP/1.1 404 404]

Cause

Forum was undergoing scheduled maintenance and the site was temporarily unavailable. There will be an announcement posted on Community when Forum Maintenance will occur over the weekend:

Action

Re-run the Health Check outside of the scheduled maintenance window time noted on Community.
Check Community for scheduled Forum maintenance. When scheduled, Forum maintenance is typically on Saturday nights at 8:00 PM EDT.

Affected Versions

This article applies to all versions of Appian

Last Reviewed: August 2019