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When trying to export a record to Excel, the following error appears in the application server log:
2019-07-09 08:30:40.191 SEVERE [ajp-nio-8009-exec-10] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet [default] in context with path [/suite] threw exception com.appiancorp.suiteapi.common.exceptions.AppianException: Error occurred during export. Please contact a system administrator for additional details. (APNX-1-4505-057) Caused by: java.lang.NullPointerException at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264) at sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:219)
When trying to open the Excel file generated, the following error appears:
Appian needs some fonts to be available on the server to be able to use this feature. This issue is seen when those fonts are missing.
Linux
Run the following command:
yum install fontconfig
Windows
Follow these steps to install the fonts needed.
This article applies to Appian version 19.2 and later.
Last Reviewed: August 2019