KB-XXXX Process model details missing from health check report

Symptoms

• The process sizing report in the Appian Health Check report is not populated.
• The application server log prints the following error:

ERROR com.appiancorp.tools.labs.collection.DataCollectionController - Problem running collector com.appiancorp.plugins.labs.collectors.ProcessModelSizingCollector 
... 
Caused by: java.net.ConnectException: Connection refused

Cause

• The process execution engines are very large and the call used by the Appian Health Check is unable to fetch the process information within two minutes.

Action

• Archive or delete unnecessary processes in the environment to reduce the size of the process execution engines.

Workaround

• Use the sizing script to manually obtain a report of the processes in the environment.

Note: The sizing script report is not as detailed as the report generated is not as detailed as the process sizing report generated by the health check.

Affected Versions

• This article applies to all versions of Appian compatible with the Appian Health Check.