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DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud


The purpose of this article is to answer common questions relating to the process of restoring from a backup in Appian Cloud. This article refers to this activity as a 'reversion'. 

Table of Contents:

How is data stored in Appian Cloud backed up?

See the documentation for details on how Appian Cloud data is backed up. These backups are performed by taking snapshots of the customer site(s). A snapshot is a complete copy of the site at a specific point in time, which includes not only the environment data, but also the version and hotfix the site was running at that point in time. Customers may also request a planned backup to be coordinated at a specific date and time at an additional cost, coordinated through the Appian Account Executive.

What is reverted? 

Appian Cloud follows a similar backup strategy to the one documented here. It is important to note that when reverting to a backup, everything including environment data and site version will be rolled back to ensure consistency. It is not possible to just change the Appian version independently from the data that was on the site at the time of the backup. 

What is the process to revert to a backup? 

  1. Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a sufficient backup is available. Note: Reversions also come at an additional cost that need to be coordinated through the Appian Account Executive. The exception to this is when the reversion relates to an underlying issue caused by the Appian platform and is not a fault of the customer. 
  2. Coordinate a two hour maintenance window with Appian Technical Support through a support case. 

Affected Versions

This article applies to all versions of Appian Cloud. 

Last Reviewed: October 2019