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DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix.

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

Following a hotfix, SAML login loads a blank page without any error displayed. Right clicking on the blank page and selecting "Inspect Element," then selecting the "Debugger" tab shows the below error:


SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

  1. Download fix.zip. Copy the tar file to the Appian home directory for each of your application server nodes (i.e. )
  2. untar the install-fix.tar by running the below command:
    <APPIAN_HOME>/unzip fix.zip
  3. Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
  4. Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
  5. Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
  6. Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
  7. Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020