DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

Following a hotfix, SAML login loads a blank page without any error displayed. Right clicking on the blank page and selecting "Inspect Element," then selecting the "Debugger" tab shows the below error:

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

20.1 GA
19.4 Hotfix Package C
19.3 Hotfix Package F
19.2 Hotfix Package H
19.1 Hotfix Package K
18.4 Hotfix Package O
18.3 Hotfix Package R

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020