DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix.

Symptoms

Following a hotfix, SAML login loads a blank page without any error displayed. Right clicking on the blank page and selecting "Inspect Element," then selecting the "Debugger" tab shows the below error:

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

• 20.1 GA
• 19.4 Hotfix Package C
• 19.3 Hotfix Package F
• 19.2 Hotfix Package H
• 19.1 Hotfix Package K
• 18.4 Hotfix Package O
• 18.3 Hotfix Package R

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise

Affected Versions

This section includes any relevant version information for Appian or other third/party configurations. Some examples of valid affected versions are as follows:

• This article applies to all versions of Appian.
• This article applies to Appian 7.11 and later.
• This article applies to Appian 16.2 and earlier.
• This article applies to Appian 7.11 and 16.1.
• This article applies to Appian 16.1, 16.2, and 16.3.
• This article applies to all versions of Appian from Appian 7.10 to Appian 16.2.
• This article applies to all versions of Appian using JBoss EAP 6.4.9 as an application server and Internet Explorer 9 as a web browser.
• This article applies to all versions of Appian Cloud.

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