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DRAFT KB-[SP-5430] Connected environment was automatically removed

Symptoms

System Administrators receive an email saying a connected environment was removed, but no system administrators report removing the configuration. 

Additionally the devops_infrastructure.csv log shows the user who setup the connection as the user who removed the connection.

<Date and Time>,DELETED_REMOTE,<Remote site name>,<Remote Site URL>,<Connection Enabled>,<Remote Connection Enabled>,<Created Date>,<Last Action Type>,<Last Action Actor Name>,<Last Action Actor Username>,<Last Action Date>,<IP address>

Lastly, there is an HTTP 404 in the tomcat-access.log at /suite/devops-infrastructure/handlers in the remote environment:

<Date and Time> /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

When Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment. 

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021