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DRAFT KB-[SP-5394] Task links direct users to invalid URL when User Start Pages are configured

Symptoms

When User Start Pages are configured, some users that try to open a task from an email are directed to an invalid URL.

When accessing tasks directly within Appian, such as /suite/tempo/tasks, no issues are encountered.

Cause

A trailing forward slash '/' is included at the end of the User Start Page URL. Such as the below example:

  • https://example.appiancloud.com/suite/tempo/

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing '/' at the end of User Start Pages. For example.

  • https://example.appiancloud.com/suite/tempo/

Should be updated to

  • https://example.appiancloud.com/suite/tempo/

Affected Versions

This article applies to all versions of Appian

Last Reviewed: March 2021