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Draft KB-[SP-5832] Banner messages appear as "?????" when characters are from an unsupported language

Symptoms

Banner messages show up as "???????????" in Start Process Links once the task is complete as shown below:


Cause

The banner message presented after Start Process Link is completed will return "??????????" because that language is not part of the official languages in the Admin console so Appian does not know how to present it.

Action

Only use character sets that are part of the languages specified in our documentation for the version of Appian you are using as we release new languages that may be available in newer versions and not in older versions of Appian.

For example, if using Appian 20.4, the following documentation should be used.

Affected Versions

This article applies to all versions of Appian.