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Symptoms
After a change to the site domain or the creation of a custom email sender, users are reporting emails from Appian are not being delivered within a timely manner to their company issued email address.
Both of these changes allow Appian to send emails under a customer owned domain. Oftentimes, these changes also require you to update the SPF record for your domain to include the Appian SPF record.
To address this issue, please do the following:
nslookup -type='txt' <FULL_SITE_FQDN>
include
canonical name
This section is optional and should only be used as an alternative action if there is a massive technical debt associated with performing the action in the above section for customers (such as upgrading). It can also be used if there is a solution to the issue in the article but is more inconvenient to implement or it causes other undesirable behavior and wouldn’t warrant being an action.
This article applies to all versions of Appian.
Last Reviewed: Month YYYY