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After a change to the site domain or the creation of a custom email sender, users are reporting emails from Appian are not being delivered within a timely manner to their company issued email address.
Both of these changes allow Appian to send emails under your domain. Often, these changes also require an update to the SPF record for your domain to include the Appian SPF record.
To address this issue, do the following:
canonical name
include
This article applies to all versions of Appian.
Last Reviewed: April 2021