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This article outlines how to enable the access logs in JBoss EAP. Appian Technical Support may request these logs to troubleshoot issues.
<JBOSS_HOME>/standalone/configuration
<virtual-server>
urn:jboss:domain:web:X.X
enable-welcome-root
<alias name="example.com"/>
<system-properties>
<APPIAN_HOME>
<paths> <path name="appian-base-dir" path="<APPIAN_HOME>" /> </paths>
<access-log extended="true" resolve-hosts="false" prefix="jboss1-access.log." pattern="date time cs-uri x-P($bgUrl) sc-status time-taken"> <directory path="logs" relative-to="appian-base-dir" /> </access-log>
To disable the access logs, replace the above changes in standalone.xml with what's present in standalone.xml.bak and restart JBoss.
For more information, refer to Redhat's documentation on How to enable access logging for JBoss EAP 6.