KB-1247 How to register new Forum/Community users

The User Registration application allows authorized primary contacts to register Forum and Community users on behalf of their company. An account record page is also included where primary contacts can view a listing of all primary contacts and users associated with their company.

Steps to register a new user on Community (for Forum access, see below):

1. Access the Appian Community login page.
2. Click on the “Register Now” button.
3. Enter your email address.
4. Follow the instructions received in the email.

Note: The next steps are only intended for Primary Contacts and User Registration administrators. Otherwise, the user will need to contact the primary contact of his/her company.

Steps to register a new user on both Forum and Communty:

1. Login to Accounts page  using an existing Community user account (this user account must be a User Registration administrator).
2. Click on [Your Company].
3. Click on the Register a New User button.
4. Complete the information for the new user. Note: Email accounts must contain a valid company-supplied domain (e.g., appian.com).
5. Submit the form. An email will be sent to the new user with the login credentials.

Contact Appian Technical Support via a support case for the following actions:

1. Adding new domain names for companies.
2. Adding new User Registration administrators.
3. Adding new support contacts.
4. Deactivating and reactivating users.

If any questions arise on the procedure, please send an email to support@appian.com.