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KB-1316 How to request an Appian product license

Purpose

This article outlines steps to request a product license.

Requesting a License

The License Management Application allows registered users on Forum to request a product license to install Appian. Perform the following to request a license:

  1. Navigate to https://forum.appian.com/suite/sites/licenses and log in.
  2. On this form, submit the following information:
    • Reason for the license
    • The version of Appian (Appian 17.4 and Earlier/Appian 18.1 and Later)
    • The type of license (temporary, long-term, both)
    • The operating system (Windows or Linux)
    • The k/q output, depending on the version of Appian
  3. If you are your organization's primary POC (point of contact), then the Appian license administrators will review your request and provide you with the license or the next steps required to generate the long-term license. You will receive these steps in the form of a task on Forum.
  4. If you are not your organization's primary POC, then the request will first go to your organization's POC who will have to approve this request. If the POC approves the request, the Appian license administrators will review the request and provide you the license or the next steps required to generate the long-term Product license.
  5. The license will be delivered to you in the form of a task on Forum which allows you to download the license file.

Please note that generating the long-term license can take up to 4-5 business days.

Note: Please request a long-term license as soon as you receive your temporary license.

Installing a License

If running Appian 17.4 or earlier, review this document on installing a product license: Installing a License (17.4)

If running Appian 18.1 or later, review this document on installing a product license: Installing a License

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2018