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When looking at the Task per Process Model report, the following error appears:
Looking at the JBOSS_HOME/standalone/log/server.log file, you may see the following error:
JBOSS_HOME/standalone/log/server.log
2016-12-15 19:20:53,204 [ajp-/0.0.0.0:8009-4] ERROR com.appiancorp.process.analytics2.service.ProcessAnalyticsServiceFacade - com.appiancorp.kougar.driver.exceptions.Signal: index2016-12-15 19:20:53,204 [ajp-/0.0.0.0:8009-4] ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com.appiancorp.kougar.driver.exceptions.Signal: indexjava.lang.RuntimeException: com.appiancorp.kougar.driver.exceptions.Signal: index
This issue occurs when the data in the Execution and Analytics engines get out of synchronization and need to be synchronized again.
Resetting the Analytics Engines solves this issue. Refer to KB-1157 How to reset the analytics engines for on-premise installations of Appian for more details.
This article applies to all versions of Appian.