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A process model throws the following alert, either when running or when a failed node is restarted.
Additionally, the following error appears in the application server logs:
23:14:38,580 INFO [stdout] (default-threads - 49) 2018-07-13 23:14:38,576 [default-threads - 49] ERROR com.appiancorp.ra.workpoller.WorkItemListener - The following exception occurred while attempting to complete work item [WORK_ITEM_DETAILS] - Exception:23:14:38,580 INFO [stdout] (default-threads - 49) javax.resource.spi.work.WorkCompletedException: com.appiancorp.suiteapi.common.exceptions.AppianRuntimeException: com.appiancorp.security.authz.AuthorizationException: The user [USER] does not have sufficient privileges to perform the requested action because they are not in any role. (APNX-1-4188-001)
This issue typically occurs when the impacted process is running under a deactivated user account. Due to this, a permissions check fails when trying to execute certain nodes, for example, User Input Tasks and some unattended activities. This issue has been reported to the Appian Product Team. The reference number for this issue is AN-46187.
If all of the steps in the "Workaround" section fail to resolve the issue, temporarily reactivate the deactivated user account and add the user to a group, then remove the user from the group before allowing the process to complete. In order to ensure the deactivated account cannot be accessed by the user who it belonged to, follow the steps below:
This article applies to all versions of Appian.
Last Reviewed: July 2018
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