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After the username/password are entered on the login screen, the page keeps reloading indefinitely with no result and HTTP status code 302 - Moved Temporarily seen in the network capture.
Customers may have a custom HTML file used as a landing page after login. This issue may occur if the HTML file is not copied over during the upgrade leading to 302 status code observed in the network capture.
Copy over the custom HTML file to the appropriate location as a part of the upgrade process.
As a general note, customers are encouraged to maintain all customizations via versioning tools and merge the customizations during every upgrade.
This article applies to all versions of Appian.
Last Reviewed: June 2019
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