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The Setup tab of a Send E-mail Smart Service node throws the following error:
The system has encountered a problem. We're sorry! A problem occurred while processing your last request. Please contact the system administrator for more information.
Additionally, the application server logs the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:
INFO [ajp-nio-8009-exec-2300] org.apache.catalina.core.StandardWrapperValve.invoke 2018-10-23 02:27:10,836 [ajp-nio-8009-exec-2300] ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.
emailHeader.html or emailFooter.html are missing from Appian.
Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.
The default location for e-mail templates is All Objects>Default Community>System Knowledge Center>E-mail Templates.
All Objects>Default Community>System Knowledge Center>E-mail Templates.
These
These files can
These files can be regenerated without having to restart Appian by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts
<APPIAN_HOME>/_admin/_scripts
To do this, take the following steps:
<APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload
<APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload
<configuration-object>
ear/suite.ear
deployment
<configuration-objects> <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/></configuration-objects>
This article applies to all versions of Appian.
Last Reviewed: November 2018