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System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:
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The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.
In custom.properties, change the port configured in the conf.suite.MAIL_SERVER_AND_PORT property to the address and port where the application server can connect to the environment. If the application server cannot connect to the site URL defined in conf.suite.SERVER_AND_PORT, the typical value will be that of the server and port where the application server itself is listening.
conf.suite.MAIL_SERVER_AND_PORT
conf.suite.SERVER_AND_PORT
For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.
This article applies to all versions of Appian.
Last Reviewed: November 2018