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System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:
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The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.
In custom.properties, change the port configured in the conf.suite.MAIL_SERVER_AND_PORT property to the address and port where the application server can connect to the environment. If the application server cannot connect to the site URL defined in conf.suite.SERVER_AND_PORT, the typical value will be that of the server and port where the application server itself is listening.
For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.
This article applies to all versions of Appian.
Last Reviewed: November 2018
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