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Adding a data source in the Admin Console fails and the following error is witnessed in the MySQL audit logs:
<site_name> mysql-audit: <site_name>.saas.appiancloud.com,<username>,172.17.246.94,293076,0,FAILED_CONNECT,,,1044 ... <site_name> mysql-audit: <site_name>.saas.appiancloud.com,username,172.17.246.94,296846,0,FAILED_CONNECT,,,1045
The following error about invalid credentials is observed on the UI:
This issue occurs because the user which is used to connect to the database has insufficient MySQL permissions.
Grant the user sufficient permissions on the database using the MySQL documentation.
This article applies to all versions of Appian.
Last Reviewed: April 2019