You are currently reviewing an older revision of this page.
This KB highlights how to report a generic SAML error message to Appian Support. One example of the generic SAML error is shown in the application server log as follows:
[ajp-nio-0.0.0.0-8009-exec-3] ERROR com.appiancorp.security.auth.saml.redirecter.SamlAuthProviderQueryStringGenerator - Could not find IdP entity Id: Idp Entity Id not stored on session or request
There are numerous causes that can present an error like that. Some of the issues can be related to the SAML setup or it may just be an incorrect credential attempt from an user.
Report this issue to Appian Support with the following information:
This article applies to all versions of Appian.
Last Reviewed: September 2021