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This article outlines the process to reset the Analytics Engines in on-premise installations of Appian.
NOTE: These steps should only be performed when advised to do so by Appian Technical Support. They should only be performed on the process analytics engine. These steps are not supported on any other engine.
<APPIAN_HOME>/server/process/analytics/00XX/gw1
gwX
cd <APPIAN_HOME>/server/process/analytics/00**/gw* rm pa*.kdb
cd <APPIAN_HOME>\server\process\analytics\00**\gw* del pa*.kdb
start-gw
<APPIAN_HOME>/server/_scripts/<ENGINE_NAME>
exec
analytics
checkengine.(bat|sh)
OKAY
<APPIAN_HOME>/server/_scripts/analytics/
<APPIAN_HOME>/server/_scripts/exec/
checkpoint
<APPIAN_HOME>/server/_scripts
This article applies to all versions of on-premise installations of Appian.
Last Reviewed: June 2019