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This article outlines the process to reset the Analytics Engines in on-premise installations of Appian.
NOTE: These steps should only be performed when advised to do so by Appian Technical Support.
For Appian version 17.3 and above, follow the steps below.
For Appian version 17.2 and prior, follow the steps below.
<APPIAN_HOME>/server/process/analytics/00XX/gw1
gwX
cd <APPIAN_HOME>/server/process/analytics/00**/gw* rm pa*.kdb
cd <APPIAN_HOME>\server\process\analytics\00**\gw* del pa*.kdb
<APPIAN_HOME>/server/process/analytics
<APPIAN_HOME>/server/process/analytics/00XX/gwX
checkengine.(bat|sh)
OKAY
This article applies to all versions of on-premise installations of Appian.
Last Reviewed: November 2017