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There are missing system icons when browsing Tempo (News, Records, Reports etc.) and the icon’s associated “PNG” file is missing from the <APPIAN_HOME>/_admin/accdocs* directory. An example of what a missing “default record icon” could look like is pictured below.
Note: Different browsers may use different icons to symbolize a missing or broken picture (in this case the black box with an x in the middle):
If you perform a network capture on the browser page containing the missing icon(s), you will see a REST call for the icon in question return with a 404 error (indicating the file was not found).
The application server is not able to to find and display the icon in the browser because the icon’s associated PNG file is either missing entirely from the <APPIAN_HOME>/_admin/accdocs* directory or it is present but has an outdated file name (meaning the application server will be referencing the wrong filename for the icon).
## Import Setting: Force Update## Forces the import of objects that were detected to be Not Changed on inspect/importimportSetting.FORCE_UPDATE=true
If you have a backup of icon(s) elsewhere, do the following:
If the above actions do not resolve the issue please create a support case with Appian Technical Support to determine the best path forward.
This article applies to all versions of Appian.
Last Reviewed: May 2019
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