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DRAFT KB-XXXX Process history shows incorrect data for instances started before 17.4 upgrade

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

Processes that were in-flight or active during the time of upgrading to 17.4, show missing or incorrect process history after upgrading.

Cause

This issue has been addressed as AN-97571 in the following hotfixes/versions:

  • Appian 17.4 Hotfix Package B

Action

Apply the latest hotfix to your Appian installation.

As a preventative measure to avoid running into this problem when upgrading to 17.4, please apply the lastest Hotfix for your relevant Appian version.

Affected Versions

This article applies to all versions of Appian upgrading to Appian 17.4.

Last Reviewed: January 2018